Their right hand doesn’t know what their left hand is doing!

I was just sitting down with my supper when the phone rang. I recognized the number as the home care scheduler.

*sigh*

She was very, very apologetic, but they had cancellations and there was no one to cover my mother’s bed time med assist for tonight and tomorrow night. Other visits are covered.

Bed time only?

Yes, she confirmed.

This confused me because her supper time and bed time meds are always done by the same person. If someone cancelled, how does it work that only the bed time assist wasn’t covered, and for two nights in a row?

She explained that they had to pull for a client.

…

I asked what that meant.

It turned out that the cancellation wasn’t one of my mother’s scheduled home care aids. It was someone else. Someone that did not have anyone that could over for them (like I do for my mother). So she had to pull people away from other clients that did have people to cover for them, like my mother. She was able to find someone that could do her supper visit instead, but not her bed time visit.

…

So… I would be covering for someone so they could cover for someone else, that was covering for someone that did not have anyone to cover for them.

It took me a moment just to worth through that verbally and a while longer for her to work through what I’d just said and…

Yes. That’s exactly what was happening.

Well, at least I had time to finish my supper before I had to leave, since my mother’s suppertime med assist was covered.

First, I updated my family and my siblings, then I called my mother.

She was in a great mood when she answered, telling me she was just finishing her supper and “a very pretty boy” had just left after doing her med assist.

So I told her that he wouldn’t be coming back, because I was going to be coming in.

This confused her. Before he left, he had assured her he would be coming back. Around 8, she asked (I believe she’s scheduled for 8:50), and he said yes.

…

I told her I would call the scheduler back and find out what’s going on.

The problem?

It’s now outside office hours. It went straight to voice mail. Their message gave a bunch of information, including that no one would be listening to any messages during evenings and weekends.

Any message I left on a Friday night wouldn’t be heard until Monday.

*sigh*

Very quick update message sent, and I called my mother back. I explained that I wouldn’t be able to get through to the scheduler and confirmed again that he said he would be back.

Yes.

So I told her that, if no one came by 9pm, let me know and I would go over to do her meds. I would also leave her meds for tomorrow’s bedtime assist, just in case. If she didn’t call me, I would know that he showed up and everything was okay.

She told me she would call me, either way.

What a s**tshow.

The Re-Farmer