Line is busy…

Well, something weird is going on with our land line.

Photo by Negative Space on

For some reason, our line is active, as if someone were on the phone.

We have a phone with two cordless handsets, and a hands free head set. The base with the answering machine is in my office. I noticed a red light blinking on the base that normally is off, which is when I saw the “line is busy” message on the handset display. That’s what the red blinking light was showing; that the line is in use.

The second handset is in another room, and was not in use. With both of them, I activated them to listen, and could hear crackling noises. On hanging up, I get the usual “call ended” display, then it goes right back to “line is busy”. I even checked the headset, which we don’t use because the ear piece no longer attaches to the head piece, and got the same thing. Crackling noise.

We do have a corded phone. This is our emergency back up, and is tucked away in my husband’s bedroom. I had to actually move furniture to reach it, then brush off the dust and cat hair.

It was not off the hook. When I picked it up and listened, it was the same. The line is open and active, but no one is on it. Hanging up made no difference.

With all the phones, I tried hanging up repeatedly, disconnected the power and disconnected the phone line. No change.

After not finding a solution, I went online to see how I could get technical support. After logging in to my account, the first thing I tried was the live chat, but that’s available only during office hours. It’s past 10pm now.

After much looking around at support options, I finally tried to call 611, which is their 24/7 service number, using my cell phone.

The call kept dropping.

I do have my cell phone set to use Wi-Fi calling, but it doesn’t seem to make a difference. Even when the call didn’t drop, there would be just dead air for about a minute – and then the call would drop. I did actually get a pick up, once, got their automated system, and the robot voice disappeared in mid sentence.

Then the call got dropped.

In the end, I had to send an email.

I got their automated response with a ticket number, and a message saying they’ll get back to me within 2 business days.

Meanwhile, our line is still active, though no one is on it. We can’t call out, and no one can call in.

So very bizarre!

The Re-Farmer

7 thoughts on “Line is busy…

  1. Pingback: Before the heat hits? | The Re-Farmer

  2. Odd… hopefully some widespread bug.

    In my teens, out landline somehow crossed with another. We finally figured out that when the ring sounded like it was dying, it was for the other home. Took about 2 weeks to get it fixed.

    Liked by 1 person

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