A wasted day?

It sure feels like it.

Today, my mother had a telephone doctor’s appointment to get the final test results from her recent ER visits. The previous results would have already been sent to her doctor, but there was the one culture test that takes 5 days to get results. Today would have been enough time for that test to be completed, and the results sent to her doctor.

Her appointment was for 10:30, but I left early to do things like put gas in the truck and pick up a breakfast/lunch of some sort at the grocery store, since my mom has been complaining about the prices of take out food. I ended up getting a Chef’s salad and a couple of croissant sandwiches. They didn’t have a lot of prepared food to choose from, that early in the day.

When I got to my mom’s, I was about half an hour early. My mother told me that she’d had a phone call at 9am, but she didn’t get to it in time. No message was left, but she thought it might have been me. It wasn’t, so I checked the call display on her phone, which only showed the number, date and time, but nothing else. I tried to do a reverse look up and, sure enough, it came from the town the clinic is in. That was as much as we could find out, but it was likely the doctor, calling 1 1/2 hours early! It was also just after the clinic officially opened.

Still, we figured since she didn’t get through, she’d call at – or close to – the appointment time. We also knew that it might be late, if things got busy with her in-person patients.

After half an hour past the appointment time, I called the clinic, just to make sure. It was confirmed that the doctor did try to call in the morning. I ended up being transferred to someone else and I explained the situation again. She looked up the information, then assured me that she would let the doctor know to call us, and that we were waiting for her call.

So… I guess she wasn’t going to try calling again, after not getting through to my mother earlier? It seems my mother’s name wasn’t on the list anymore.

We waited.

And waited.

My mother was starting to get really tired, so she tried to lie down for a nap, and I waited with her phone.

And waited.

At least I got to watch the latest Tasting History video that went live today. 😁

The clinic doesn’t answer their phones between 12 and 1. It wasn’t even 12:15 when my mother started saying that we should call again. I explained their telephone hours to her, but she had a hard time understanding the concept. She did, at least, understand that there was no point in trying to call until 1pm.

When 1:00 rolled around, I called again, just to see what the status of things was.

It was confirmed that my mother was still on the list of people that would be called – and I was assured, my mother would be called.

The doctor, however, was in the ER.

The clinic is part of the hospital building, and the doctors take turns being the on call for the ER. Today was her turn.

The receptionist was really apologetic, but there was nothing she could do – there was no way to know when the doctor would be able to call. Meanwhile, I still had errands to do for my mother, and I couldn’t stay there all day, waiting.

We ended up rescheduling the appointment, this time in the afternoon. I’ll be coming back to my mother’s for it, the day after tomorrow.

When I asked about the stuff my mother had wanted me to pick up for her, she said to forget it. Just go home! She was more than ready to try for a nap again, feeling very tired and very frustrated.

So I’ll do the errands for her on Thursday. I think I’ll go over in the morning, do the errands first, then wait for the call with her. If I wait until after the call to do the errands, it’ll be dark by the time I’d be heading home, and I’d really prefer to avoid that if I can. Yes, I did get deer screamers for the truck, but there are an awful lot of deer out there this year.

The end result is, we still have no idea what her test results are, and what next steps can be taken to figure out what is going on with my mother.

When I got home, I found my answering machine blinking, but no message. My caller ID, however, gives more information, and I could see that the call was from the clinic. The doctor had tried to call me, immediately after trying to call my mother, but I was already on the road to my mother’s place at that time.

On the one hand, I can appreciate that she tried, but it frustrates me that a telephone appointment is not being treated as an appointment, but a free-for-all. We’ve had some telephone appointments for myself and my husband with similar issues. The call comes in much earlier, much later, or not at all! So it’s not an issue with this doctor in particular.

Ah, well. It is what it is.

I just can’t help but feel my day was completely wasted for it, though.

The Re-Farmer

6 thoughts on “A wasted day?

    • My mother wouldn’t have the patience for board games. Sometimes, I can keep her entertained with Pinterest pictures or YouTube videos. For the length of time, we talked about thinks like if her symptoms had changed and I took notes, and why she doesn’t want to go back to the local dentist (which turned out to be her racism rearing it’s head again). At least it was at home and she could try to nap when she got tired.

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