Today was the day my husband and I were able to head into the nearer city to trade in his phone. With his contract expired, returning the phone would save getting hit with the balance of the after contract bill, and he could trade up to a newer version.
That was the plan, anyhow.
Since trading in the phone meant it needed to be checked as being in good working condition, that had to be done in person. It would be a painful trip for him, but it’s been a long time since my husband has gone anywhere other than doctor’s appointments, so we were going to make the most of the trip. The store location is right next to the Walmart I normally go to if I’m not going to the larger city, plus there is a restaurant right near by.
We could *gasp* go on a date! 😄😄
So we headed out about mid morning, with a quick stop at the post office (the mail I’m expecting that’s been delayed by the strike still isn’t in – and it’s coming on on 2 months since it was sent!), and got there in decent time. Some sections of roads running East-West were in rougher shape, but better than I expected.
When we got there, I dropped my husband off at the cell phone store with his walker, then found a parking spot in between the three places we needed to go to. We had several choices on where to go for lunch, but decided to go to a Boston Pizza. My husband already knew what he’d be ordering, and asked if I could pick up some lactase for him, so I made a quick run into the Walmart to get that, first.
When I got back to the cell phone store, he was still in line. It was very busy. He’s been there long enough to hear and see transactions ahead of him and realized he might have a problem. They required photo ID.
He doesn’t have one.
He has other ID, but no photo ID. This goes back to when we tried to transfer his driver’s license the province we moved from, to this one, back in 2017. Even though his old driver’s license from this province was still on file, the laws changed because of identity theft. None of his ID match his birth certificate. It’s tradition in his family from the area he grew up in (he’s from the East coast) for everyone to have four names – three “first names” plus a surname – and use the second name as the given name. This only ever came up as a issue while he was in the military, and all they did was reverse his first two names on his paperwork. His old military passport has that version of his name in it.
What they told him he had to do when he tried to get his new driver’s license was to legally change his name to… his legal name… It was bizarre. Also, expensive and a weeks long process.
Unfortunately, it took so long to finally get to that conclusion, he was in insane amounts of pain by the time we left. We made a number of calls and ended up talking to the ombudsman, only to be told he just needed to have two bills/official documents with his full legal name on them, and they could issue him the ID. My husband, however, was not physically up to going back and going through all that hassle again. For the most part, however, when he does go out, all he needs to show is his health care card as ID, since it’s typically for medical appointments.
My thought was, if he could get his phone online in the first place, without having to prove his identify, there must be some way to do it in real life.
As we were waiting, I messaged my younger daughter to update her on things.
She sent me a photo.
I’d brought the truck up to the house for my husband, and shoveled the walkway up to the truck. After we left, she went out to shovel the rest of the walkways. In doing so, she startled some of the more feral cats out of the isolation shelter.
One of them jumped out in totally the wrong spot, so she went to take a look.
When we still had the large heated water bowl in there, and the cats kept knocking it down into the gap between the floor and the front that the cats can climb through, it knocked a screw loose right at the corner of the plastic window. I’d bought longer screws to secure it again, but hadn’t gotten around to actually doing it yet.
*sigh*
Well, a cat forced its way through the loose corner and snapped off a section of the plastic window.
The broken off piece could be put back and the corner patched up, though.
We were out of the neoprene washers we’d used for securing the plastic to the frame. I’d found them at the Canadian Tire, which was across the street, so I walked over to get some, along with some clear Gorilla tape, while my husband stayed in line. Depending on how long things went, I could meet him at the Boston Pizza.
I knew exactly where to go to find the washers, though, and the tape section was nearby, so it didn’t take long at all. The only down side is that the smaller washers I’d used before were not in stock. They had the next two sizes, and I went with the smaller, half inch washers.
After getting those and dropping them off in the truck, it took such a short time, I figured my husband might finally be at the counter, so I went back to the cell phone store, first. I checked inside, but was pretty sure my husband was already gone, though, as I saw fresh tracks in the snow on the sidewalk that looked like they could be from a walker or wheelchair.
Sure enough, he was already gone, so I ended up following his tire tracks all the way to the front door of the restaurant. He had pretty much just been seated when I got there!
He didn’t get a new phone.
Sure enough, his lack of photo ID meant he couldn’t trade in his old phone and couldn’t use it to trade up to a new one.
Which means, we’re going to get almost $700 added to our next cell phone bill.
*sigh*
On the plus side, I always pay what’s in the budget, not the actual amount for new charges, so we’d been building up a credit. My own phone had ended its contract and I got a much smaller end-of-term bill added, so that credit came in handy already. We’ll also be able to change our plans to reduce the monthly billed amount, which my husband will look into. We’ll still be paying the budgeted amount, though, so between the two, it won’t take long to pay it off, but still… what a pain!
For my husband, literally a pain.
Still, he was very happy to be out and about.
As for our meal…
We started out with a shared plate of onion rings for an appetizer, and those were good. It came with a lovely creamy dill sauce for dipping.
My husband ordered their nachos for his meal – they are an appetizer meant to be shared, so it was huge, as well as loaded with all sorts of toppings. He really liked it, and ended up having almost half of it boxed up for home.
I decided to try their maple bacon burger (no tomatoes, no onions). For the side, I chose a coleslaw.
I had the coleslaw first and it was the blandest coleslaw I’ve ever had in my life. I tasted zero vinegar. There was a dressing on it, but I couldn’t taste anything I could even give a name to. Oddly, though, I started feeling the heat of spices in the crevices of my tongue (this is something that is hereditary, and is the reason I can’t handle the heat of spices; the chemicals get into the crevices and even mild spices burn painfully). I couldn’t taste any spices, but that heat was there. It was so strange, and disappointing.
Then I had my burger.
I may not have had tomatoes or onions, but it was still loaded with toppings. Cheese, pickles, bacon, cheese, lettuce, the maple flavoured sauce and condiments, all on a brioche bun. It should have been packed with flavour.
It was bland. How all those ingredients could be bland, I don’t know, but they managed it. Perhaps it was because of the second issue I found.
It was barely even warm. The slice of cheese had melted over the burger, but was no longer melted. It’s like the burger had sat in the kitchen, and not under heat, long before it came to our table.
It still tasted okay. It certainly wasn’t a bad burger. Just not a very good burger.
As I’m writing this, I realized it never even occurred to me to say anything about it. I just ate it anyway.
In the end, the food, plus our Pepsi’s, totaled just over $68 before tip.
Ah, well. We had our date, and enjoyed each other’s company, and that’s why we were there in the first place!
As we were talking, it occurred to me that the last time we’ve been to a Boston Pizza, it was before we moved out of the city, and my husband was still working. There was a BP not far from the office he was in, and he and his co-workers would go there for lunch. Sometimes, the girls and I were able to meet him there during his lunch break. Which means, it’s been more than 10 years since we’ve been to a BP!
I don’t think we’ll go again for probably another 10 years, if at all. There are far better, and better priced, choices out there.
That done, my husband was actually up to going to the Walmart with me. He had something he wanted to pick up himself, so I told him where he could find what he was after, then headed to the pet section. I’m not sure when I’ll make it back to the feed store for 40 pound bags of cat food, so I wanted to get a few 9kg bags for the outside cats, just in case. Plus, I got more canned cat food for the inside cats. My daughter let me know she and her sister were out of oat milk, so I picked up a couple of cartons for them, plus a case of Kraft Dinner that was on sale.
As I went into the winding lane to the self checkouts, I caught up with my husband, at the next till. After talking to him for a bit, I grabbed a couple of snacks and drinks for the road, then paid for my cart load. Much to my surprise, I went through the exit just as my husband was done loading his stuff up into the basket under the seat of his walker!
Then the cashier handed him a Ziplock baggie with stuff in it. He was confused by this. It took a while to figure it out, but he’d made a donation to the Children’s Hospital, and I guess they have some sort of promo for donations of a certain amount. In the past, I’ve received a reusable bag, a lanyard and a pen at different times.
The baggie he got, though, had baby food items in it. A box of baby cereal and some sort of squeeze container. I’m not sure what else was in there. We had asked the cashier about a donation bin, and she said something about giving it to the food bank.
We’d gone through the first set of doors out when my husband stopped to put on his jacket, so popped back in and looked around some more for a donation bin. I didn’t find one, so I went to the customer service counter and asked the woman there. She stopped to think for a moment, told me they did have one, but she didn’t know where it was! She did take the baggie, though (it had “paid for” written on it already) and said she would take care of it, and talk to her manager. As she was talking to the back room, she passed another employee and I could hear her saying “we need to put a donation bin by the doors!”
So… that worked out, I guess! I have no idea what else we would have done with a baggie of baby food. There are no food banks in our area, and we don’t know anyone out here with babies to give it to. There’s a food bank in the town nearest us, though I don’t know where their donation bin is. The grocery store has one they keep near the exit, so I suppose we could eventually have left it there.
That done, we loaded up the truck and headed home. My husband had bricked his phone last night, expecting to be coming home with a different phone, so he didn’t have any of the apps we normally use. He was at least able to text my younger daughter to let her know we were on the way home.
Once at home, I backed up to the house to unload, but had to quickly dash ahead in to use the washroom – going in and out from warm buildings or a warm truck, into the cold, does terrible things to my bladder! My husband caned it in, leaving the walker for me to bring into the house later.
The first thing I noticed when I went into the washroom, though, was the quiet hum of a pump. Not the louder sound of the well pump, right under the bathroom. The septic pump, barely audible.
My daughters were upstairs, and no water was running to turn trigger the pump.
As soon as I could, I dashed into the basement to check.
Sure enough, I could see through the filter lid that the pump was running dry. It had been running for so long, not only was the motor hot, but the exit pipe was also hot!
I shut it off, then popped open the lid on the filter to prime it. The lid came right off; it wasn’t sealed for some reason!
I think we need to replace the O ring!
After priming it, I turned the pump back on and watched carefully. Sure enough, water started flowing through. So the tank did fill and triggered the float, but nothing was flowing through. It could be that something had blocked the pipe, or it could be because the filter lid was too loose and there wasn’t enough of a vacuum. This has happened before, though, and I had to pry the filter lid off, because the O ring was sealed so well, so I can’t say for sure.
Thankfully, once water started flowing through, that actually cooled down the pipe, and even the pump itself. I still stayed and watched until it shut itself off.
Part of the problem is, there are few places in the house were the pumps can be heard. Especially the septic pump, which runs quieter than the well pump. So unless someone is in my bedroom/office, in the bathroom, or standing by the basement door, they can’t hear the pump – and even if they were, they wouldn’t necessarily be there long enough to know if there’s a problem.
I’ve been looking at indoor security cameras to replace the critter cam in the sunroom. I want something that allows us to keep the live feed going continuously, and save files to a micro disc, without having to pay for a subscription. The ones I have been looking at can also be directionally controlled through an app.
We might need to get one for the basement, so we can check on the pump from anywhere. Depending on where we set it up, we could also see if anything is backing up through the floor drain again, too.
We need to replace the pump itself, but a camera is something we can afford in the short term. I was thinking of getting one in the spring, but we might just pick one up sooner, rather than later!
That taken care of, I unloaded the back of the truck, then fed the outside cats so I could park it. Which is when I remembered my husband’s walker was still in the back! 😄 So were the things I picked up at Canadian Tire, and his box of nachos.
I was just a big distracted after dealing with the pump!
Once I got everything to the house, I got the drill and driver to patch up the isolation shelter.
I don’t know why Instagram cut the pictures. I specifically set it to show full size when I uploaded them!
The first photo is the one my daughter sent me. The broken off corner was set on top of the entry shelter box. When I was going in and out of the house to unload the truck at point point, I was seeing Stinky watching me, through the hold in the corner!
Much to my surprise, several of the younglings actually stayed inside the shelter while I worked on it. The broken off piece has frost on it, and I held it in front of the heat bulb to get it melting, wiped it down, melted it some more, until I got it clean and dry.
The cats were quite confused by my actions!
I got the corner piece back in place and partially secured with new, longer screws. Then I covered the broken edges with clear Gorilla tape on the outside. I mean to do the inside, too, but that’s frost covered, so it will wait until that melts away and it can be cleaned and dried.
The very corner screw, however, wouldn’t secure. It stripped the pilot hole, and would need a wider screw. Since I was adding more screws to secure the plastic window in strategic places anyhow, I added a couple more on either side of the corner screw. The neoprene washers are too big for the screws, but as long as they are tight enough, they’ll keep the moisture out of the screw holes.
In the summer, what we might end up doing is cutting away the half of the window with the broken corner and putting in a new section over that side. My brother gave us a bunch of scrap wood and other materials, including a section of clear plastic (most likely Lexan) that might be big enough to cover the opening.
This patch will have to do for the rest of the winter, though.
By the time I was done, my daughter had put away the shopping and was helping my husband set his phone up again. He’s got it done enough that it can be used again, and he can log into his various accounts and apps.
The whole purpose of our trip to the nearer city was for him to trade in his phone, and that didn’t happen – but it wasn’t a wasted trip at all. My husband got to get out and about, which he hasn’t done in such a very long time. It was painful, but he was glad to have done it, and we even got a date out of it.
So all is good!
Tomorrow morning, though, I’m out again, this time to drop the truck off at the garage at 9am. I don’t know how long it’ll take them to replace the sensor and the block heater cord, or even if they’ll get to it right away, so I have no idea how long I’ll be in town. I don’t have any errands to run, though I will make a stop at the hardware store. In the summer, I would walk to the beach or something and enjoy the outdoors. There are no indoor places to just hang out in the winter, and the high for tomorrow is expected to be -20C/-4F. There are just stores, restaurants and gas stations, and I don’t like to linger if I’m not going to buy anything.
Ah, well. It wouldn’t be the first time I’ve had to hang out in town during the winter.
After that, I should be able to stay home for the weekend and just enjoy not going anywhere! 😄
The Re-Farmer

mmh – perhaps I don’t know about procedures in your part of the world enough but since you were already engaging with the Ombudsman, I wonder whether your husband did not have a case like disability discrimination for making him wait in line for starters and delaying the process so that he would lose his rights (to change his phone) with no need?
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Oh, they did the best they could for him, and they accommodated him as best they could. Not much they can do about how long it took to look up all the possible options, only to be told he had to change his name. I think there were three people trying to figure it out, at one point. What it really comes down to is this province’s ridiculous ID laws that came in while we were living elsewhere. It’s supposed to somehow prevent identity theft, but all they really do is make life harder for everyone.
In the end, once we found out how we could get around it, he simply wasn’t physically up to do it. At this point, he’d be getting a basic “walking license”, as his driver’s license has lapsed, so we’re not trying to transfer anything. My current driver’s license, for example (I had similar problems, and had to prove I was married to get mine done) has the exact same DL number it has had since I got my first license at 15 1/2 years old!
With all the medications he’s on, he voluntarily stopped driving long ago, rather than have a doctor officially say he shouldn’t be driving.
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I understand all that and it’s your business. Only can’t help feeling you made my point when you say when they figured it out…’ – that should not be the end but the beginning; extend the return period bc of extenuating circumstances and they should not make him stand in line to begin with. That;’s my ‘sermon’ over. Have a good day all.
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